Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund if a tape goes bad. 

If you have any issues, you can contact Steve at support@3rdfloortapes.com. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. I don't guarantee that tape cases won't arrive cracked but I also will do my best to pack your tapes and anything else very securely. I do my best to ship orders accurately but occasionally in the past have made mistakes. I'll do my best to not mess up your order! 

Due to the nature of cassette tapes, there may be some troubleshooting I can help with if anything does go wrong.

I inspect everything and re-glue pads when needed. I play-test as much as possible.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@3rdfloortapes.com.